Happiness Guaranteed

We stand behind our products and always want you to be happy! If you're not satisfied with your purchase, we are happy to return your item according to our return policy below! If you need to reach us first, send us a text at (208) 273-8720 or email us at happiness@shoponyxandoak.com.

RETURNS

We are happy to return your item(s) for store credit within 30 days of receipt, based on tracking information. Bralettes, personal hygiene items, food items, mystery items, grab bags, items marked as final sale, or items marked down 30% or more are not eligible for return.

EXCHANGES

Updated January 6, 2021

Place a new order for the item(s) and size(s) you need so we can get those shipped out to you right away! Certain sizes sell out quickly, so this is the best way to make sure you get what you need. We do not reserve or hold items for exchanges.

Once you place your new order, click the Exchange Request button below and fill out the form. You will need your new order number to complete the exchange request.

Return Request Exchange Request

DAMAGED ITEMS

If an item arrives damaged or broken, let us know so we can make it right! Please send two photographs (different angles/sides) of the damage/defect within 3 days of order delivery to happiness@shoponyxandoak.com. Please include “Damaged Item” in the subject line and include your name and order number in the email.