Returns

SATISFACTION GUARANTEED 

We stand behind our products and always want you to be happy! If you're not satisfied with your purchase, we are happy to return your item according to our return policy below!

If you need to reach us first, please email us at happiness@shoponyxandoak.com.

RETURN POLICY 

You have 30 days from the date your item was delivered to return any eligible item!

Please print out your order confirmation email and include it in your return package, along with the reason you’re returning the item.

All returned items must be free from any signs of wear, washing, odors (including Febreze), cigarette smoke, deodorant stains, pet hair, and defects in order to be eligible for return.

Bralettes, camis, grab bags, mystery items, and items marked as final sale are not eligible for return. Any purchases during our Black Friday and Cyber Monday sale are only eligible for return with an approval. Please email us at happiness@shoponyxandoak.com for an approval. 

If you are unhappy with an item from a Style Box, please email us so we can take care of you. 

Any returns received after 30 days of the date your item was delivered or that not not eligible for return will be rejected and you will be required to pay a shipping fee to receive your merchandise back.

Return shipping is the responsibility of the customer. Tracking is not required for return packages, but is a good idea. We're not responsible for lost or stolen packages while in transit. You'll need to contact the shipping provider directly for that.

Ship returns to: 

Onyx & Oak Returns
1869 E Seltice Way, Suite 360
Post Falls, ID 83854 

EXCHANGES

Depending on availability, we offer exchanges for a different size of the same item you are returning for an exchange. Please email happiness@shoponyxandoak.com with the subject line “EXCHANGE #[Insert order number]” and someone from our team will work with you to secure the size you need. Similar to returns, customers are responsible for shipping.

PROCESSING TIME 

Returns are stamped and dated when they arrive to our returns box and we process them in the order they are received. Please allow up to 10 business days for return to be processed. You will not be notified when your return has arrived. You'll receive an email with your store credit once your return has been processed.

DAMAGED ITEMS 

If an item arrives damaged or broken, we are happy to send a replacement! Please send a photograph of the damage/defect within 3 days of order delivery to happiness@shoponyxandoak.com. Please include “Damaged Item” in the subject line and include your name and order number in the email.

HOLIDAY RETURN POLICY

Due to the holidays and shopping for gifts, we have created an extended holiday return policy. Any purchases made from November 15th through December 26th can be returned for store credit until January 15th! If you’re giving a gift, please let them know that any returns will be sent to the original purchaser and you are responsible for forwarding the store credit on to them.