Happiness Guaranteed – Onyx & Oak

Happiness Guaranteed

We stand behind our products and always want you to be happy! If you're not satisfied with your purchase, we are happy to return your item according to our return policy below!

If you need to reach us first, send us a text at (208) 273-8720 or email us at happiness@shoponyxandoak.com.

RETURN POLICY 

We are happy to return your item(s) for store credit within 30 days of receipt, based on USPS tracking information. Bralettes, personal hygiene items, grab bags, mystery items, items marked as final sale, or items marked down 30% or more are not eligible for return.

EXCHANGES: Depending on availability, we offer exchanges for a different size of the same item you are returning.

To begin a return or exchange, complete the Return or Exchange Request below. You will receive further return information and/or instructions within 48 business hours. 
 

Return or Exchange Request 

DAMAGED ITEMS 

If an item arrives damaged or broken, we are happy to send a replacement! Please send a photograph of the damage/defect within 3 days of order delivery to happiness@shoponyxandoak.com. Please include “Damaged Item” in the subject line and include your name and order number in the email.