Help Center (Archived)
Shipping & Returns
We stand behind our products and always want you to be happy! If you're not satisfied with your purchase, we are happy to return your item according to our return policy!
View Return Policy
I'm local to Post Falls. Can I pick up my order?
Absolutely! You can save on shipping by picking up your order at our warehouse in Post Falls!
Plus, you can try stuff on while you're there!
When placing your order, use the code POSTFALLS (one word, all caps) at checkout. This flags your order in our system for local pickup. Our system only allows one code per order, so if you have another discount code to use please use that discount code (not the local pickup code) and then send us a text at (208) 273-8720 right after placing your order so we can manually flag your order for local pickup.
When your order is ready for pickup, you'll receive an email that your order has "shipped." Don't be alarmed! When you open that email, you'll notice the tracking number is set to LOCALPICKUP. This means your items are ready for pickup! Pickup is available Monday to Friday. Text us at (208) 273-8720 to let us know when you'd like to come by!
Our warehouse is located at 1949 W Grange Avenue in Post Falls. Unless directed otherwise, please park near the shop in the back.
We offer free shipping within the United States on orders over $60, before taxes and after discounts are applied. We offer a flat rate shipping of $5 for orders placed on our website that are below $60!
A Priority Upgrade (Rush Order) is available for $6.95 on all orders.
We process and ship orders Monday to Friday and take the weekends off to be with our families. Most orders are shipped within 1-2 business days. Exceptions may occur if there is a question or issue with your order, in which case we will contact you directly.
During the holiday season, please understand shipping can take slightly longer.
If you have a question about your order, text us at (208) 273-8720 and we'll get back to you as soon as we can!
My order says it was delivered but I can't find it.
We ship all orders via United States Postal Service (USPS) with tracking information. Once we hand your package over to the USPS and it is scanned and accepted at their facility, it is completely out of our control.
We are not responsible for packages that are lost or stolen.
If you receive an email notification that your order has been delivered but you cannot find it, do not panic. Sometimes postal workers will scan packages as "delivered" before even arriving to your house – sometimes even hours before actually delivering the package. This will trigger our system to send the email notification.
If an entire day has gone by – and after you've done a few laps around your house and checked with any family members who may have tucked it away somewhere – and you still can't find it, check with your local Post Office.
The Post Office uses GPS tracking for their package deliveries so they can pinpoint exactly where it was delivered – just in case they may have delivered it to your neighbor on accident.
Find the nearest Post Office
Yes, we ship to international locations. International shipping fees will be applied to your order total. To find out how much shipping will cost, you can select the product you want and checkout to see a listing of shipping costs before placing your order.
Happiness Rewards
How do I redeem my Happiness Points?
Happiness Points are redeemed directly on our website (ShopOnyxandOak.com) only. The discount codes that are created when redeeming Happiness Points are automatically generated by the rewards system on ShopOnyxandOak.com and are not linked to the CommentSold system used on Facebook or the App.
To redeem your points, click the Launch Happiness Rewards link below and log into your account. Once you log in, you can click the link that says "Spend Happiness Points" and follow the directions.
Launch Happiness Rewards
How do I earn $10 for referring friends?
You get $10 shop credit every time you send a friend our way!
They get introduced to a great place to shop – and you earn $10! It's a win win!
Log into your Happiness Rewards account, grab your referral link, and share the link with friends and family! Your referral link gives them immediate access to $10 off if they spend over $50. Your reward becomes available after they make a purchase of $50 or more using your referral link!
Launch Happiness Rewards
Taking advantage of our generosity...
We work really hard in a very competitive industry to offer a great selection of clothes at affordable prices! On top of that, we have deals and sales and all that good stuff too! If you use the referral code to refer yourself and use the discount codes, all your points will be forfeited and you will be permanently blocked from the program. It's not nice. Just don't do it.
How do I earn Happiness Points?
You have to be enrolled in our Happiness Rewards Program in order to earn Happiness Points. To enroll, click the Launch Happiness Rewards link below to be directed to the home page for Happiness Rewards and click the "Join Now" button.
Launch Happiness Rewards
DO YOU SHOP ON FACEBOOK OR THE APP TOO?
After you've joined, purchases made directly on our website are automatically added to your account. In order to earn points for purchases made on Facebook (through Facebook posts or live shows) or our App, the email you use in the Comment Sold system must be an EXACT MATCH to the email you registered with on our website. If the emails are not an exact match, you will not receive points for purchases made on Facebook.
You can view your Comment Sold account to make sure your email matches by clicking the following link: onyxandoak.commentsold.com
For App users – open the App, log in with Facebook, click the profile icon, and select Change Email.
What happens if I have ordered using multiple email addresses?
Ordering with multiple email addresses on our website will prevent you from earning Happiness Points in the same place. We recommend using the same email and account when ordering so that your points can accrue in the same account.
You can login or create an account on our site here: shoponyxandoak.com/account/login
DO YOU SHOP ON FACEBOOK OR THE APP TOO?
After you've joined, purchases made directly on our website are automatically added to your account. In order to earn points for purchases made on Facebook (through Facebook posts or live shows) or our App, the email you use in the Comment Sold system must be an EXACT MATCH to the email you registered with on our website. If the emails are not an exact match, you will not receive points for purchases made on Facebook.
You can view your Comment Sold account to make sure your email matches by clicking the following link: onyxandoak.commentsold.com
For App users – open the App, log in with Facebook, click the profile icon, and select Change Email.
Products & Shopping
My discount code isn't working.
SALE & DISCOUNT CODES
Sometimes we run certain sales and promotions using discount codes that only work on certain platforms (website, Facebook Live, Mobile App, etc.). Please read the directions in the email, post, or message to make sure you are using the discount code on the correct platform. For example, we may run an App Only sale, which means the code for the sale is only valid on purchases made through our Mobile App.
HAPPINESS POINTS
The discount codes that are created when redeeming Happiness Points are automatically generated by the rewards system on our website (ShopOnyxandOak.com) and are not linked to the CommentSold system used on Facebook or our Mobile App.
Your order must be placed directly on our website in order to use codes redeemed from Happiness Points.
Will you restock my size? How does the waiting list work?
Many of our items sell out quickly – especially in certain sizes! So if you see something you love, you should order it quickly!
If an item you love sells out, you can sign up to receive an email when (and if) that style and size is restocked. Click the button that says "Your size sold out? Click here!" on the product page for the item that is sold out and we will email you if we receive more stock in that style/size.
We do try our best to restock in-demand styles! However, we do have to order items in large quantities and packs, so it doesn't make sense to restock some items if the waiting list is short for that style/size. If an item has been removed from our website, this item won't be restocked unless we order it again in the future.
What is Sezzle and how does it work?
Sezzle splits your purchase into 4 payments, automatically deducted from bank account every two weeks.
No interest or fees.
You only pay the purchase price with Sezzle if you make payments on time.
HOW DO I USE SEZZLE?
It's very simple to use Sezzle!
1. Select Sezzle as your payment method at checkout.
2. Follow the instructions once directed to Sezzle's platform.
3. We ship your order just like we normally would if you paid right away.
WHAT IF I RETURN A SEZZLE ORDER?
An order made with Sezzle can be returned according to our normal return policy and you will be issued store credit. Please note that your personal agreement with Sezzle will still stand and you will continue to pay any scheduled repayments and/or late fees.
WHY DID MY SEZZLE ITEM OR ORDER GET CANCELLED?
If you're checking out with Sezzle, there may be a processing delay that can result in the possibility of an item becoming sold out if multiple people are checking out simultaneously. If another customer checks out at the same time using another payment method, these orders will take priority. Even though it shows you purchased the item, the item may need to be cancelled.
For more information about Sezzle, check out the FAQs on their site: https://sezzle.com/faq/shopper
